An Egyptian company
Find answers to common questions about Mystery Bag, our platform, and how we help restaurants reduce food waste while earning extra revenue.
Learn about Mystery Bag and how our platform works.
Mystery Bag is a platform that connects restaurants with customers to sell surplus food at discounted prices. We help restaurants reduce food waste while providing customers with quality meals at affordable rates.
Restaurants list their surplus food as 'Mystery Bags' on our platform. Customers browse and purchase these bags, then pick them up directly from the restaurant. It's a win-win solution for reducing waste and saving money.
You'll find a variety of food including baked goods, prepared meals, fresh produce, and more from restaurants, cafes, bakeries, and other food businesses. Each Mystery Bag is a surprise selection of quality surplus food.
Absolutely! All food on our platform is fresh and safe to consume. We work only with licensed food businesses that follow proper food safety standards. The food is simply surplus - not expired or spoiled.
Everything you need to know about joining Mystery Bag as a restaurant partner.
Most restaurants start earning within 24-48 hours of signing up. Our team will help you set up your profile, upload your first surplus food items, and guide you through the process to ensure a smooth start.
We welcome all types of food businesses including restaurants, cafes, bakeries, catering companies, and food trucks. As long as you have surplus food to sell, you can join our platform.
Earnings vary based on your location, food type, and quantity. On average, our restaurant partners earn between 400-2000 EGP daily from surplus food sales. Many see this as a significant boost to their monthly revenue.
No, joining Mystery Bag is completely free. There are no setup fees, monthly fees, or hidden costs. We may introduce a small commission in the future, but currently the service is 100% free for restaurants.
Currently, customers pay directly in your store when they pick up their Mystery Bag. We operate on a pickup-only model - no delivery is offered at this time, though we may add delivery options in the future.
Common questions from customers about using Mystery Bag.
Simply browse available Mystery Bags in your area, select the ones you want, and reserve them through our platform. Then visit the restaurant during pickup hours to collect and pay for your bags.
Each Mystery Bag contains a surprise selection of surplus food from the restaurant. While the exact contents are a surprise, you'll always receive quality food worth more than what you pay.
No, the contents are determined by the restaurant based on their available surplus food. This is what makes it a 'mystery' and helps restaurants efficiently manage their surplus inventory.
While you can't specify exact contents, many restaurants indicate the type of cuisine or general food category. You can contact the restaurant directly if you have severe allergies or specific dietary needs.
Pickup hours vary by restaurant and are displayed on each Mystery Bag listing. Most pickups are available during closing hours when restaurants have the best idea of their surplus food.
Help with using our platform and troubleshooting common issues.
Yes! We have mobile apps for both Android and iOS. You can download them from the Google Play Store or Apple App Store for the best Mystery Bag experience.
Please contact the restaurant as soon as possible to cancel your reservation. This helps them manage their inventory and allows other customers to purchase the bag.
You can reach our support team at support@mysterybag.zohodesk.com or call us at 01111541504. We're available Sunday through Thursday, 9 AM to 6 PM.
Yes, we take data privacy seriously. We use industry-standard security measures to protect your personal information and never share your data with third parties without your consent.